Dear TOEFL candidate,

We sincerely regret that you were unable to test on September 6 due to Internet-related issues outside ETS’s control.  Prometric and ETS are working closely to provide a suitable alternative test date for you.  

A make-up test administration is planned for September 20, 2008 and we are currently contacting test centers to ask them to offer the test on this date. However, due to previous schedule conflicts, it is possible that not every test center will be available to participate in this make-up administration.  If Prometric cannot reschedule you to the make-up test administration on September 20, we will then work with you to schedule an alternative appointment date that will meet your needs.

Reimbursement can be provided for reasonable and documented expenses associated with traveling to the test center for the unsuccessful test administration.  Contact TOEFL Services at toefl@ets.org or by fax at +1-610-290-8972 within 30 days of your September 6 test date.  Please include your name, date of birth, mailing address daytime telephone number, e-mail address, registration number and documentation of the expenses.

Prometric staff will be in contact with you through email and/or a phone call within the next 5 days to confirm your rescheduled appointment.

Thank you for your patience as we contact test center supervisors and all affected TOEFL candidates.


Sincerely,

TOEFL Program
ETS